Terms & Conditions

By using this website and purchasing products from it, you are agreeing to the terms and conditions that appear below. If you have any comments or questions about our terms and conditions, please contact us by email sales@feelgoodnutrition.biz , or call 01449 737352 or you can write to this address: Customer Services, Feel Good Nutrition, Rattlesden Rd, Drinkstone Green, Bury St Edmunds, Suffolk IP30 9TL UK.

By visiting this website you confirm that you are at least 18 years old, or if under 18, that you are accessing the Website with the full consent of a parent or guardian and in making a purchase from the Website you agree to abide by all of the following terms and conditions governing use of the Website.

The following terms do not affect consumers' statutory rights.

Information  this site has been designed to give clear information about our goods and services. If you find anything that is not clear please contact us.

Cooling off period - When you place an order from this website you will be sent an email order confirmation. Once you have purchased your goods, you have a "cooling off" period of 7 working days after you have received your order. (Ref. dti business guide reference 9.2.)

Ordering - By ordering using our website, you are agreeing to all the terms and conditions presented on this page. When you place an order using our shopping basket and your credit or debit card, you will receive a confirmation once your card details have been checked, this is usually within a few minutes of ordering. When you place an order using our shopping basket and send us a cheque, you will receive an order confirmation as soon as we have processed the form, whether we have received your payment or not. Your order will be sent once we receive your payment and it has cleared through our bank.

Online Security - When ordering using our shopping basket, your credit or debit card and personal details are processed via a secure link. For online sales, your card details are processed directly by PayPal. Please see our privacy policy. Your online transaction will show on your statement as Good Nutrition.

Payment Methods - There are several payment methods. You can pay by credit or debit card using our shopping basket. We accept all major credit and debit cards. All your personal details are encrypted via the secure server. Once your card details have been verified, your order will be processed. You will receive an email confirming your payment within a few minutes. All your personal details are encrypted via the Paypal secure server. Once your card details have been verified, your order will be processed. You will receive an email confirming your payment within a few minutes. You can pay by cheque using our shopping basket. Simply select to pay by cheque when prompted. When we receive your order we will send you an email confirmation. Once your cheque has been cleared your order will be dispatched.

Delivery - Orders will normally be processed within 24hrs of payment. Delivery in UK is normally within 2-3 working days of payment. Delivery is by Royal Mail First Class or Couriers with UK. Delivery outside UK by air mail, taking up to 5 working days from order date. Should an item be out of stock, we will inform you of the approximate delivery date. If there is a delay on an item, we will contact you to estimate delivery date.

Guarantee - Herbalife give a 30 day money back guarantee, if you are not happy with any product please return it to us (see returns and refunds). If you have any particular health concerns or are allergic to any ingredients you must check BEFORE opening the product.

Cancellation - If you have ordered using the shopping basket, you have a right to cancel your order prior to postage. When cancelling your order you do not have to give a reason, although a reason for cancellation is helpful to us and Herbalife UK for future improvement.

Returns and Refunds - If you are not happy with your products, please contact us for a returns number first, then return them to us in good condition, using recorded delivery, stating your reason for return and package them well to avoid damage in transit. At your request, we will refund your postage. It is the customers' responsibility to make sure the goods are not damaged or misused if returning them. If the goods are returned in a damaged state or show signs of misuse, we are entitled to seek compensation for loss of value. If on receipt we find the products have not been used as directed we shall deduct the value of the mistreated goods from the refund. As we are selling a consumable product to be taken in a controlled manner, it will be very apparent if the product has been misused. Refunds are usually made by cheque or using the same method as at point of sale and within 30 days according to the Herbalife customer policy and the dti regulations.

Offers & Promotions - The price on any offers or special promotions on the site will be valid (if indicated) for the period stated on that promotion. We cannot be responsible for any browser settings on your computer which may store invalid old versions of our website. You must make sure that you have an updated page and that the offer date (if applicable) is still valid when you place your order.

Working Days - A working day is any day except Saturdays, Sundays and Public Holidays. Complaints - If you have any complaints about our website or our services please phone, email or write. We shall make every effort to reply within 3 working days by email.

Contacting us - If you need to contact us for any reason, please email, telephone or write. We may not be able to take your call at that time, however if you leave your name and number and a brief message, we will call you back within a reasonable time.

Regulations - We intend to abide by the regulations set out buy Herbalife. We also intend to abide by the following:

• Consumer credit act 1974
• Consumer protection act 1987 Consumer protection (distance selling) regulations 2000 Fair trading act 1973
• General product safety regulations 1994 Sale of goods act 1979
• Supply of goods and services act 1982 Trade descriptions act 1968
• Unfair contract terms act 1977 Unfair terms in consumer contracts regulations 1994 Unsolicited goods and services act 1971 (for distance selling)

Acceptable Use - All material on the Website and any material sent to you by e-mail or by any other method belongs to Feel Good Nutrition. You may retrieve and display content from the Website on a computer screen, print individual pages on paper, photocopy and store the pages in electronic form on disk for your personal, non-commercial use. We own the copyright and all other intellectual property rights associated with the content, except where otherwise stated.

Email Policy - We will not respond to any electronic mail which contains threatening, abusive, malicious, pornographic, obscene, defamatory or otherwise illegal or inappropriate material. We reserve the right to take such action as we in our sole discretion consider fit in respect of such material. Unless you indicate to the contrary all e-mails received will be taken to be submitted, where appropriate, for publication, free of charge. If we decide to publish an e-mail from you on the Website we will incur no liability to you by doing so, unless you state clearly that the material contained in your e-mail has been submitted for the purposes of negotiating a fee for the publication of that material. In that event you must include your name, address and a telephone number in your e-mail. We will not disclose any personal information under any circumstances about any of our staff. We do not tolerate spam email in any dimension and we do not send any spam from our domain. We do however receive thousands of spam emails many of which contain viruses, and have even received viruses appearing to be from ourselves or emails offering weight loss products!

Liabilities - You agree that we have no control over third party content and information which can be accessed using the Website such as adverts or links and that we do not examine or edit the use to which you or others put the Website or the nature of the content or information being accessed and that we are excluded from all liability of any kind arising from such content or information. You agree that we shall not be liable whatsoever for any loss or damage arising from use of the Website. You furthermore agree to indemnify us in the manner set out below in these terms in relation to your use in any way of the Website. We reserve the right to remove any information or material we consider to be in breach of any of these terms without notice, and without prejudice to any other accrued rights, and to make available such information or material when required to do so by law or when requested to do so by regulatory bodies or law enforcement organisations. We take all such steps as are reasonably necessary to provide a fast and reliable service, but exclude to the fullest extent permitted by law any liability for the security of the services on the Website or for any disruption of the Website however caused, loss of or corruption of any material in transit, or loss of or corruption of material when downloaded onto any computer systems. Except unless otherwise stated, we make no warranty whatsoever as to any goods or services purchased or obtained or offered to you from another website through use of this Website, whether accessed directly or otherwise. We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the content published on the Website. Any liability, however it occurs, for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Indemnity - You agree to indemnify and hold us harmless from and against all and any expenses, losses, liabilities, damages, costs or expenses of any character incurred or suffered and any claims or legal proceedings which are brought or threatened, in each case arising from your use of, or conduct on, the Website and a breach of the Acceptable Use Policy and any of these terms.

Copyright Complaints - We are carefull on our website content. But if you believe that any material on the Site infringes upon any copyright that you own or control, you may file a notification of such infringement to: Feel Good Nutrition, The Drift, Rattlesden Rd, Drinkstone IP30 9TL, Tel 0044 1449737352.

If we find that a third party has used the content of our website without permission, we may give notice of a claim of copyright infringement by email to a user's e-mail address, or by written communication sent by first-class mail to a user's address.

Changes to these Terms and Conditions - We reserve the right to make any changes to this Website. In the event that we change the terms, it is your responsibility to make sure you are aware of the changes. If you do not agree to be bound by them, you should not use the Website.

Data Protection - Personal data collected whilst using this website dealt with in accordance with current UK data protection legislation. Please see our Privacy Policy.